Last updated: May 2026

 

At Strovlin, every piece is created with care, precision, and attention to detail. We want you to shop with complete confidence knowing that your experience matters just as much as the jewelry itself.

If for any reason your order does not feel right, we offer a smooth and transparent return and cancellation process designed to make your experience simple, secure, and stress-free.

 

Returns

 

Eligible items may be returned within 7 days of delivery.

For your convenience, return requests can be submitted directly from your Strovlin account.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• All original packaging, certificates, tags, pouches, and accessories must be included.
• Products showing signs of wear, damage, alteration, or misuse may not qualify for returns.

Once your request is submitted, our team will carefully review and process it as quickly as possible.

If you need any assistance during the process, our customer care team is always available at:

care@strovlin.com

 

Easy Order Cancellation

 

Orders can be cancelled directly from your account before they are shipped.

Once an order has been processed or dispatched, cancellation may no longer be possible.

If you face any issue while cancelling your order, please contact our support team at:

care@strovlin.com

 

Exchanges

 

We gladly offer exchanges for eligible items within 7 days of delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

After verification, we will arrange a replacement or exchange at no additional cost.

 

Refunds

 

Once your returned item is received and inspected, you will be notified regarding the status of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Please allow 5–10 business days for the amount to reflect in your account depending on your bank or payment provider.

Shipping charges and handling fees, if applicable, are non-refundable.

 

Non-Returnable Items

 

To maintain hygiene, product integrity, and exclusivity, certain items are not eligible for returns or exchanges.

These include:

• Customized or personalized jewelry
• Engraved products
• Earrings (for hygiene reasons)
• Gift cards
• Final sale items

 

Damaged or Incorrect Orders

 

We sincerely apologize if your order arrives damaged or if an incorrect item is delivered.

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product
• Photos of the packaging

Our team will review the issue promptly and provide an appropriate resolution.

 

Return Shipping

 

Return shipping responsibility may vary depending on the reason for the return.

Strovlin will cover return shipping costs if:

• The wrong item was delivered
• The product arrived damaged
• The item has a verified manufacturing defect

For all other approved returns, customers may be responsible for return shipping charges.

 

Our Commitment

 

At Strovlin, we are committed to delivering quality, trust, and a seamless shopping experience.

Every order is carefully inspected before shipment to ensure it meets our standards of craftsmanship and presentation.

 

Contact Us

 

For any questions related to returns, refunds, cancellations, or exchanges, please contact:

Strovlin
care@strovlin.com

 

Thank you for choosing Strovlin.

Timeless pieces, crafted to be remembered.