Shipping policy
Last updated: May 2026
Every Strovlin order is prepared with care, attention to detail, and secure packaging to ensure your jewelry arrives safely and beautifully presented.
This Shipping Policy outlines how orders are processed, shipped, delivered, and supported after purchase.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
During periods of high demand, new launches, holidays, or promotional events, processing times may be slightly longer.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking details.
Orders are not shipped on Sundays or public holidays.
Shipping Locations
We currently ship across India.
International shipping may become available in selected regions in the future.
If shipping is unavailable for your location at checkout, please contact our support team for assistance.
Estimated Delivery Time
Estimated delivery timelines may vary depending on your location and courier availability.
India Deliveries
- Metro Cities: Approximately 2–5 business days
- Other Locations: Approximately 7–10 business days
International Deliveries
- International orders: Approximately 7–10 business days depending on destination country, customs clearance, and local courier operations
- Please note that delivery timelines are estimates and may occasionally be affected by:
- Weather conditions
- Courier delays
- Public holidays
- Operational disruptions
- Remote delivery locations
- Events beyond our control
We appreciate your patience and understanding in such situations.
Shipping Charges
We offer complimentary shipping on eligible orders.
Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
Additional charges such as customs duties, taxes, or regional handling fees (if applicable) are the responsibility of the customer.
Order Tracking
Once your order is dispatched, tracking information will be shared through email or SMS.
Customers may also track their order directly from their Strovlin account.
If you experience any issues with tracking updates or delivery status, please contact us at:
Secure Packaging
Every order is carefully packaged to help ensure safe transit and a premium unboxing experience.
Depending on the product, packaging may include:
- Jewelry box
- Protective packaging materials
- Certificates (if applicable)
- Gift packaging (if selected)
We take every reasonable precaution to protect products during shipping.
Delivery Attempts
Courier partners may attempt delivery multiple times depending on their policies.
If a delivery attempt fails due to incorrect address details, customer unavailability, or repeated refusal to accept the package, the order may be returned to us.
Additional shipping charges may apply for re-delivery requests.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
Strovlin is not responsible for delays, failed deliveries, or losses caused by:
- Incorrect addresses
- Incomplete delivery information
- Invalid phone numbers
- Customer unavailability
If you notice an error in your shipping information, please contact us immediately after placing your order.
Delayed Shipments
While we aim to deliver orders within the estimated timelines, delays may occasionally occur due to factors outside our control.
In such situations, our team will do its best to keep you informed and assist with tracking updates.
We appreciate your patience during unforeseen shipping delays.
Lost, Stolen, or Damaged Packages
If your package arrives damaged or if you believe your shipment has been lost in transit, please contact us within 48 hours of delivery or expected delivery date.
To assist with investigation and resolution, we may request:
- Order number
- Photos of the packaging and product
- Delivery details
Please note that once a package is marked as delivered by the courier, responsibility may transfer to the customer depending on the circumstances.
However, we will always do our best to assist and support you.
Refused or Unaccepted Deliveries
Orders refused or left unaccepted after multiple delivery attempts may be returned to us.
In such cases:
- Shipping charges may not be refundable
- Additional delivery fees may apply for re-shipment
- Refunds may be subject to inspection and approval
Pre-Orders & Custom Pieces
Certain products, limited editions, or custom jewelry pieces may require additional processing time.
Estimated timelines for such products will be mentioned on the respective product page whenever applicable.
Custom or personalized pieces may not qualify for cancellation, return, or exchange once production has started.
International Orders
If international shipping becomes available, customers may be responsible for:
- Customs duties
- Import taxes
- Local handling fees
- Regulatory charges
Delivery timelines for international shipments may vary depending on destination country and customs clearance.
Order Cancellation
Orders may be cancelled directly from your account before shipment.
Once an order has been processed or dispatched, cancellation requests may no longer be possible.
Please review our Return & Refund Policy for additional details.
Customer Support
Providing a smooth and reliable shopping experience is important to us.
If you have questions regarding shipping, tracking, delivery, or order assistance, please contact:
Strovlin
care@strovlin.com
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)
We aim to respond to all customer inquiries within a reasonable timeframe.
Thank you for choosing Strovlin.
Every order is handled with care to deliver a secure, thoughtful, and premium experience from checkout to delivery.